when a job candidate reschedules their interview at the last minute

This post was written by Alison Green and published on Career Catalyst

A reader writes:

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What’s the best way to ask a job applicant why they need to cancel or reschedule their interview at the last minute if they don’t offer an explanation? My company hires a good number of people who are fresh out of school and may not have much professional experience, so I don’t want to hold it against them if they don’t realize that missing an appointment for a genuine emergency won’t disqualify an otherwise solid candidate, but I also obviously don’t want to recommend an unreliable candidate.

How can I ask what happened in a way that’s not overly invasive or accusatory?

I answer this question — and three others — over at Inc. today, where I’m revisiting letters that have been buried in the archives here from years ago (and sometimes updating/expanding my answers to them).

Other questions I’m answering there today include:

Should you mention an employee’s smell during a reference check?
When people say their boss yelled at them, do they mean it literally?
Should I contact my strongest candidates before our application deadline closes?

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